Refund policy

Every babka is baked by hand and shipped fresh, so we cannot accept returns on food items.

That said, we stand behind every loaf and every promise we control. If your order arrives damaged or not as described, write to info@ladybabka.com within 48 hours of delivery with a photo, and we will make it right with a replacement or a refund. If we ever miss your chosen shipping date, we will make that right too.

Delivery timing after shipment is in UPS's hands. If a shipment is delayed or lost in transit, contact us and we will help you work with UPS to resolve it.

Orders can be changed or canceled up to 24 hours before your chosen shipping date. Gift cards are non-refundable but never expire.